Last updated: 5 October 2026
1. Placing an order
When you place an order we send a confirmation with your order number. A contract is formed when we confirm your order and your collection appointment. We may decline an order, for example if a piece is no longer available or a price was shown in error; any payment made will be refunded in full.
2. Prices
All prices are in Jordanian Dinars (JOD). Discount codes apply only as stated and cannot be exchanged for cash.
3. Payment
You can pay by CliQ or bank transfer before your appointment, or in person when you collect your piece. If you pay in advance, please upload or share your payment receipt so we can match it to your order. Your piece is reserved for you once payment is confirmed or your appointment is booked.
4. Collection by appointment
We do not offer delivery. Every order is collected in person at a private appointment at our meeting location in Amman. Please bring a valid ID matching the name on the order. If you cannot attend, you may reschedule by contacting us. Orders not collected within 30 days of the agreed appointment, without contact from you, may be cancelled and any payment refunded.
5. Inspect before you take it home
At your appointment you will see your piece and its IGI report before accepting it. If the piece is not as described, you may decline it and receive a full refund of anything you have paid.
6. Ring sizing
Rings are available in all sizes. If you are unsure of your size, we will measure you at your appointment. Resizing is complimentary.
7. Cancelling an order
You may cancel an order at any time before collection. If you have already paid, we will refund the full amount to your original payment method within 14 days. Pieces made or altered especially for you (other than complimentary resizing), such as custom designs or engraving, cannot be cancelled once work has begun.
8. Returns and exchanges
You may return or exchange a piece within 14 days of collection, provided it is unworn, undamaged and unaltered, and returned with its IGI report, certificate and original packaging. Returns are made in person by appointment. Once we have inspected the piece, we refund the price paid to your original payment method within 14 days, or arrange an exchange. Custom-made and engraved pieces cannot be returned unless faulty.
9. Faulty pieces
If your piece develops a manufacturing fault, contact us and we will inspect it and repair, replace or refund it as appropriate. This does not cover normal wear, accidental damage, loss of stones caused by impact, or alterations made by anyone other than Almas.
10. Certificates
Every Almas diamond is graded by the International Gemological Institute (IGI). The report belongs with the piece and must be included with any return.
11. Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction over any dispute. They do not affect your statutory rights as a consumer.
12. Contact
Questions about an order: inquiries@almaslabdiamonds.com